Privacy Policy — PRIMEURO

1. What we collect

When you place an order, we collect:

Identity & contact: full name, email address, phone number, Telegram username;
Shipping: street address, city, postal code, country;
Order: package selected, delivery method, payment method, order code, timestamps;
Technical: IP address, browser, device, basic analytics events (page views, button clicks).

We do not store full payment-card details. Card payments, where accepted, are processed by external providers.

2. Why we use it

To accept, process, ship and support your order;
To communicate with you about your order via email and Telegram;
To prevent fraud and misuse, and to comply with applicable law;
To improve our website and product range (aggregated analytics only).

3. Who we share it with

DHL — name and shipping address, to deliver your order;
Google Firebase — encrypted order records storage;
EmailJS — to send order-confirmation emails;
Google Analytics & TikTok Pixel — anonymous traffic and conversion data;
Law enforcement — only when we receive a lawful, properly scoped request.

We do not sell your data to anyone.

4. How long we keep it

Order records are retained for at least seven years for tax, accounting and legal-compliance purposes. Marketing analytics are retained for 26 months. You may request deletion of your contact details at any time after your order has been fulfilled and the support window has closed.

5. Your rights

If you are based in the EU/EEA, UK or another jurisdiction with comparable data-protection law, you have the right to:

Access a copy of the personal data we hold about you;
Have inaccurate data corrected;
Have your data deleted (subject to retention obligations above);
Object to or restrict certain processing;
Withdraw consent for analytics cookies;
Lodge a complaint with your national data-protection authority.

To exercise any of these rights, contact us via Telegram at @primeuroadmin.

6. Cookies

We use a small number of cookies for site functionality (session, cart) and analytics (Google Analytics, TikTok Pixel). You can disable analytics cookies in your browser at any time.

7. Security

The site is served over HTTPS. Order records are stored in Google Firebase with industry-standard encryption at rest and in transit. We restrict internal access to order data on a need-to-know basis.

8. Changes

We may update this Privacy Policy from time to time. The "last updated" date above will reflect any changes. Material changes will be highlighted on our home page.